- From Monday to Sunday
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within 30 days of delivery to be eligible for a refund.
All returned items must be in their original condition, unused, and with all tags and packaging intact. We reserve the right to refuse a return if the item shows signs of use or damage. Please inspect your Game Bag upon receipt to ensure it meets your expectations before use.
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. Keep your shipping receipt as proof of return.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay.
For international orders, you are responsible for all return shipping costs and any customs fees that may apply. Please ensure that you mark the package as a return to avoid additional charges. We recommend checking with your local postal service for specific return guidelines.
If you have any questions or need assistance with your return, please reach out to us at [email protected]. We are here to help and will respond to your inquiry as soon as possible. Please allow up to 48 hours for a response during busy periods.
